Technology Support and Troubleshooting

If you need technology support for a student device or application, please review the notes below.  If you need additional help, please submit a service request using the link at the bottom of this page.

Many hardware, software, and application issues are solved with a device restart. 
* iPad:  Press and hold the power button until you are prompted on the screen to shut down.
* Laptop: Choose the Restart option from the Windows -> Power Icon -> Restart OR press and hold the power button for 10 seconds until the laptop shuts down.

Internet filter:
The District operates and enforces a technology protection measure(s) that blocks or filters access to inappropriate matter by minors on District devices.  However, on a global network, it is impossible to control all materials.  Parents are encouraged to monitor Internet use as possible. 

Internet Filter Issues: Student laptops need to be connected to the STUDENT wifi.

-> Connect to the District Wifi (close proximity to a District building) and restart the laptop.
-> Click on the wifi symbol (bottom right corner of your screen).
-> Make sure the STUDENT option is selected and active.

Laptop power issues: Make sure that the two-piece charging cable has both sections plugged together tightly.

-> Press and hold the power button for at least 30 second to drain all the power from the laptop.
-> Push the power button and wait for the laptop to turn on again.

Logon issues:  Restart on the District's Wifi. This can be done in close proximity to a building's front door (sometimes a parking lot).  

Microsoft Office/MS Office Activation Error: This is a problem with the laptops being away from the District network for license keys.

-> Students should still be able to use the web version of the Microsoft products with no feature loss,

-> To resolve the issue, the device needs to be on the District network.
     Get in close proximity/park close to a District building
     Connect to the District's STUDENT WiFi
     Restart the computer/laptop
     Log on with their network username and password
     Launch a Microsoft application
     Wait approximately two minutes for the product to become licensed

Schoology access (middle and high school): If you are having trouble logging into Schoology: Click here for full login instructions. 
* Make sure you are using the URL and NOT
* Make sure you are using the correct email address

Wifi issues:
-> Disconnect and reconnect to the wireless network.
-> Try to connect in different areas of your house.
-> Prioritize internet usage (ex. No gaming during work time).
-> Restart your device (laptop or iPad).
-> Restart the wireless router and modem.
-> Click here for free internet options.

If there is still an issue and to report damage, loss, or theft:

For Middle School and Elementary School Students attending in person, report technical issues to your teacher for assistance.  They can help troubleshoot the issue, submit a tech support ticket on your behalf, or set up a new iPad for you if that is needed. 

For High School Students attending in person, technical support is also offered daily 7:30 - 2:45 PM in Room H123 in the Vocational Technical building/hallway.  

For Carlisle Virtual Academy (CVA) students or any student that is learning remotely (not in-person), click here to submit a Technology Service Request or call 717-240-6800 x13803 and leave a message.  Please include the student's full name and a phone number if leaving a voice mail message.